Michaela-Noel has a very stringent quality control. All items are inspected prior to shipping. However, we want you to be a satisfied customer and will be glad to work with you on returns or exchanges. We will consider all circumstances when making a decision. Please examine your product soon after receiving it. To be considered for a refund or exchange, all merchandise must be returned in the original packaging (except for outer shipping case) with all tags and labels intact – within fourteen (14) days. The shipping and handling fee paid by us or you, is nonrefundable and you will be responsible for getting the product to us. Please track packages and insure as necessary, Michaela-Noel is not responsible for damaged or lost product. If we process your order incorrectly, we will do everything to correct it at our expense.