Frequently Asked Questions

The best way to contact us is by email – you can expect an answer from us within one business day.

Please email us at info@michaela-noel.com

For the moment, to keep costs down, we do not have a 24 hour phone line. However, if you call and we are unavailable at that moment, please leave us a message – we will get back to you within one business day. We are on Eastern Time in the US.

Phone: 678.916.0465

Here is a link to some of that information. http://mpcimage.com/services.aspx

From time to time we may offer a small promotion. Our prices are not built up to have permanent “sales”. “Like” us on facebook and check for coupons on the Wall. Link: https://www.facebook.com/Michaela.Noel.stylish.modest.clothes

There is no law that says what you can or cannot wear. Most of our clothes are classic in style with a little bit of something different. If you believe you will look good in a particular style, you should wear it. Just be certain that you compare your measurements to the measurements on the size chart – under the “INFO” page. Typically, “Ladies” sizing is one size up. For example, if you wear a medium in Ladies, you might (please still check) wear a large in this range. Cut out the size label if it makes you feel bad! Let us know if you need help determining your size.

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[accordion-item title="Do you offer any discounts/coupons?"]Your privacy is important to us. We use the information you provide only to identify you in our database of customers and to send you updates on Michaela-Noel from time to time. You may opt out of promotional messages and emails at any time by emailing us at info@michaela-noel.com. We value your privacy and do not share or sell your information to any other entities.

Yes. All our payments are processed through PayPal or our secure credit card merchant account. PayPal is the largest online payment processing business in the world – owned by eBay. We receive no information on your credit card or PayPal account, only your payment. PayPal is the only one that receives this information and their site is secure. You do not need to have a Paypal account to use your credit card.

Our checkout process is simple. As you checkout, you will be transferred automatically to PayPal – our credit card merchant account to complete payment. This is a normal process that all PayPal payments go through. From this point, you will enter your information as needed. All steps require your approval, so you are always informed and aware of what is taking place. Remember, we accept payments only from “confirmed addresses”. This just means that your address has to match that of your credit card billing address.

We accept U.S. money orders for shipment to addresses that cannot be confirmed. It is simple and quick to have an address confirmed by PayPal. Please visit www.paypal.com for instructions to confirm an address. Note that you do not have to do anything if all your address info matches.{/accordion-item]
[accordion-item title="How much do you charge for shipping & handling?"]Shipping and handling charges vary depending on your purchase. We attempt to provide the best and quickest mailing service at a reasonable cost. We pick up the domestic shipping costs on orders $50.00 and up.

We ship USPS Priority Mail, USPS Parcel, and USPS 1st Class mail, our choice, unless specified in the description. Shipping method is determined by the size and weight of your order.

We review each order and reserve the right to decline one if we believe it may be a financial liability because we are unable to determine payment details. Feel free to order something if you are willing to pay the extra shipping and also the customs fees that may be associated upon receipt of the package. Please email us if you are interested but unsure and we will be happy to assist as best we can. info@michaela-noel.com

If you are in the greater Atlanta area, arrangements can be made for local pickup. Please email us to make arrangements. For all local pickups, we charge the purchase price + state sales tax.

All purchases made with a Georgia mailing address are charged state sales tax. This is charged whether the item is picked up locally or mailed.

We accept all major credit cards through the secured Paypal site. You do not need to have a Paypal account to use your credit card.

If you would like to pay by check or money order, please email us and let us know. We will be glad to work with you and the product will be shipped after the check has cleared. Michaela-Noel reserves the right to accept or refuse payments at will, with the intent of reducing financial risk to our company.

All of our merchandise comes with a 14 day right to return.

Michaela-Noel has a very stringent quality control. All items are inspected prior to shipping. However, we want you to be a satisfied customer and will be glad to work with you on returns or exchanges. We will consider all circumstances when making a decision. Please examine your product when you receive it. To be considered for a refund or exchange, all merchandise must be returned in the original packaging (except for outer shipping case) with all tags and labels intact – within fourteen (14) days. The shipping and handling fee is nonrefundable and you will be responsible for getting the product to us. Please track packages and insure as necessary, Michaela-Noel is not responsible for damaged or lost product. If we process your order incorrectly, we will do everything to correct it at our expense.